Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 1-7 business days if your item is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
If you believe that an item has arrived damaged or with a defect, contact us at firstname.lastname@example.org and send a picture of the damage along with a description of the damage and we will happily file a warranty claim on your behalf. You must do this within 10 business days of receiving your order. We will not be able to ship you replacement if you send us photos after those first 10 days. Replacement orders typically take between 1-2 weeks to fulfill.
We do not issue refunds / returns for purely cosmetic blemishes from shipping. Shipping damage is a common thing with all shipping carriers. It depends on the person(s) handling the package. We do our very best to package our products so they will not get damaged in route to the intended destination. We will not issue refunds if boxes are refused because of box damage. Again we pack our products very well on the inside so they do not get damaged. We will issue any replacement parts due to shipping damage.
From time to time, a product may run out of stock at our warehouse and the website wasn’t updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another product sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a “back order.” Our goal is to make the buying experience as easy and enjoyable as possible.
All orders cancelled after 24 hours are subject to a $20 cancellation fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If there are any issues with your order or if you are unsatisfied with it for any reason at all, just reach out to us at email@example.com with your order number and we will issue you a full refund, no questions asked.
Your satisfaction is ultimately the most important thing to us.